Buying safely

Terms of Payment

The Customer may pay for purchases in the following ways:
a. Credit cards belonging to the following circuits: VISA, MASTERCARD, VISA ELECTRON, AMERICAN EXPRESS, DINERS
b. PAY PAL circuit.
c. POSTE PAY circuit.

The transaction will be performed in compliance with bank security regulations.

Beneficiary:

Shop  by Calicantus Srl
via Roma 66 ext. 8
30020 Quarto D'Altino (Venice), Italy
Tel: +39 0422 828685
Fax: +39 0422 828685
Email: contact form

Articles will only be sent after total order payment has been regularly registered and confirmed at Shop by Calicantus Srl.
It is possible that one or more articles ordered might not be available or that customs regulations prohibit delivery. In such cases, the Customer will be promptly informed by email and subsequently reimbursed.

Credit card payments go through instantly and are covered by the anti-fraud systems put in place by the card issuing company.

To pay using PayPal it is necessary to open a PayPal account. When one completes the order at this site, an automatic link to the PayPal site opens, allowing one to access one's account or create a new account. The Customer's financial data will be processed directly by PayPal and will not be shared with Shop  by Calicantus S.r.l.

Payment on delivery is acceptable for amounts up to € 500.00 and there is an additional cost of € 9.00. It is only possible to pay on delivery within Italy.

The status of an order can be checked in the Login area.

In any case, Shop by Calicantus S.r.l. will undertake to keep the Customer up-to-date via email about the article(s) purchased.

Right to withdrawal

The Customer enjoys a right to withdrawal, which he may exercise, without having to justify the reasons, within a term of 10 (ten) working days starting from the day the ordered goods are received.
Notification to exercise the right to withdrawal may be given within the term indicated above, by telegram, fax or e-mail.
The shipment expenses for return of the goods will be at the Customer’s full expense. In order for the withdrawal right to be exercised, goods must be returned intact, in their original packaging, in a perfect state and subject to agreement with Shop by Calicantus S.r.l.
The goods must be sent back with an insured parcel sent carriage free; no parcel sent for payment on delivery or at the addressee’s expense will be collected by Shop by Calicantus S.r.l. Reimbursement of the price invoiced for the returned goods will be made by a payment to the Customer’s bank account within 30 days from receipt of the returned goods.
Goods returned incomplete, spoilt, damaged or soiled due to the Customer’s fault will not be reimbursed, nor will they in any case lead to the payment of credit equal to the price of the article initially ordered.
Should an article be returned due to a mistake made by Shop by Calicantus S.r.l., then the shipment costs to return the package will be the responsibility of the seller; in all other cases, the shipment costs to return an article are the responsibility of the purchaser.